Frequently Asked Questions
  • 21 Jan 2021
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Frequently Asked Questions

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Frequently Asked Questions

The following is a list of Frequently Asked Questions that user's have when using MasterflexLive®.

SYSTEM REQUIREMENTS

  • Web interface to cloud: Is there a recommended browser to be used? Supports Chrome 55+, Safari 11.1.1, Firefox 58+, Edge, and Internet Explorer 11

  • Mobile app interface to cloud: What operating systems and versions are supported? Supports iOS 10 forward and Android 6 forward

NETWORK AND DEVICE CONNECTIVITY

CLOUD/SECURITY

ACCOUNT SET-UP/ LOGIN/USER PROFILE

ADMIN/USER-LEVEL ACCESS MATRIX

ADDING A DEVICE (PUMP)

NOTIFICATIONS

GROUPING

HISTORY

In compliance with 21 CFR Part 11 and EU Annex 11, the data historian records all operational changes to all pumps/devices in your account as well as any changes to the account and to user profiles within the account. All records are date/time stamped.

NOTE:

The Data Historian is a premium feature that is only available at certain subscription levels. For more details, please see Managing Subscriptions and Masterflex Remote Pump Control and Monitoring.

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